RETURNS POLICY
*Please read through our returns policy carefully as you are agreeing to this when you make a purchase with us*
- If you are not completely happy with your purchase, we accept returns within 14 days (for Australian orders) and 30days (for international orders) of receiving your order for a Store Credit as we do not refund for change of mind or incorrect sizing. In accordance with Australian Consumer Law, we are not required to offer a refund for sizing, fit or change of mind on returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, decided you did not like the purchase or had no use for it.
- We strictly do not refund for returns if you reject to pay taxes and duties - please refer to our shipping policy here: https://kameliboutique.com/pages/shipping-and-return-policy If you refuse to pay any duty & tax, your package will either be destroyed or sent back to us. Any duties, taxes and customs charges that were incurred on the package on both the original and return shipping, and the shipping fee incurred from both the original and return shipping will be subtracted from your merchandise store credit including your original shipping amount.
- If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. The Store Credits expire within 12 months, and can be used on any item/s on our website.
Please submit your returns request via our returns portal only :
https://kbtiq.returnscenter.com/
Please note, any returns not following the correct returns process will be treated as a rejected return, these will not be sent back or reimbursed in accordance with our policy.
*Kameli Boutique is not responsible for lost, stolen or undelivered returned parcels - we recommend you to keep the tracking numbers*
- CHANGE OF MIND RETURNS -
In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind returns.
- AFTERPAY RETURNS -
If you are after a return for something you have purchased using AfterPay as the payment method, you will be issued a store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments.
- GIFT VOUCHERS -
Gift vouchers are non-refundable
- CONDITION OF RETURNS -
All product(s) must be returned :
- Unworn and unwashed and in the original packaging
- Original condition
- With all original tags still attached
- Without the smell of sweat, perfume, deodorant or washing powder
- Without make-up or tan marks
What cannot be returned:
- Cosmetics, hair products, underwear, intimates, hosiery, earrings and necklaces
- All SALE items excluding full priced items purchased using discount codes
- Product(s) received without authorisation
If your return does not adhere to the requirements it may be sent back at additional cost to the customer.
- EXCHANGES -
We are not currently offering exchanges - If you would like to order a different size / colour, return your items as soon as possible to purchase a different size/ any of our other products using your store credit.
- FAULTY ITEMS -
If you have received the incorrect garment or faulty garments, please email us at customerservice@kameliboutique.com with the digital pictures of the fault within 48 hours of receiving your garment/s. Please note, if you email us outside of this timeframe, we can't help you with your order.
Once your email has been received and assessed, we will be able to provide you with information on how to return the item. The customer must return the incorrect / faulty garment within 3 business days using the label provided. If the garment is returned outside of this timeframe, we can’t assist with your order.
In accordance with Australian Consumer Law, If you have a minor fault with a garment, we can choose to give you a free repair instead of a replacement, replacement, or a store credit. When you have a major fault with a product, you have the right to ask for your choice of a replacement, store credit, or refund.
- FINAL SALE ITEMS -
Products purchased during a promotional sale period (more than 30% off) or final sale items (final sale items are marked in the description section). Please be mindful with your decision when purchasing final sale items as they cannot be returned for a store credit or exchange in any circumstances.
- COST OF RETURNS -
We offer pre-paid returns labels for selected countries via DHL - please note the pre-paid returns label fee will be deducted from your store credit.
AU RETURNS DELIVERY FEE - $10 AUD
For the customers from the rest of the world, you will need to visit your local post office to send the returns.
- ASSESSING THE RETURNS -
Return product(s) will be assessed and we will notify you if your return has been accepted. This process takes between 3-9 business days from the date of receiving your returns.
