SHIPPING & HANDLING

*Please read through our shipping & handling policy carefully as you are agreeing to this when you make a purchase with us*

• The colours depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions, resulting in colour variations shown on the website.
• When placing an order, you must provide Kameli Boutique with accurate information to ensure the accuracy of your order. If the wrong address is entered, Kameli Boutique is not obliged to re-send your order at our own cost.
• ID may be required for larger orders (over $500 AUD) or orders that have been flagged by PayPal or Bank before shipment
• Please note we do not ship to PO BOX or Parcel Lockers.
• We are not responsible for stolen/missing packages - please make sure you follow up with the tracking number provided on your end to receive the package on time. If your tracking information says the package was delivered but you didn't receive it, you must contact the courier within 24 hours in order to locate your package.
• We are unable to apply any credit note codes or discount codes to previous/placed orders.

- ORDER PROCESSING - 

Please note express shipping does not mean express dispatch.

*Awaiting Fulfilment means your order has been successfully placed is waiting to be sent out to you.

Customers will be provided with tracking numbers once orders are shipped out. Once your parcel leaves our warehouse, it is in the care of the courier.

We are not responsible for stolen/missing packages - please make sure you follow up with the tracking number provided on your end to receive the package on time.

If your tracking information says the package was delivered but you didn't receive it, you must contact the courier within 24 hours in order to locate your package.

During sale periods, please allow additional time to receive your order. Shipping times are provided by our couriers and can vary depending on shipping location and other external factors.

* Discount codes only apply to the full-priced items only *

- CANCELLATION -

If your order has already been processed, we are unable to cancel the order or make any changes as our warehouse team will have already started processing your order and it can take up to 2 business days for our customer service team to respond to your email.

If you've placed an order by mistake, it is not Kameli Boutique's responsibility - if you wish to cancel an order made by mistake, you need to return the garments and you will receive a store credit for your returned garments. 

Orders may be cancelled at any time due to an inability to authorise a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Kameli Boutique. In addition, Kameli Boutique reserves the right to decline or cancel any such orders.

- CURRENCY CONVERSIONS -

Costs related to international orders are calculated using an integrated currency converter and Kameli Boutique is not responsible for varying currency conversion rates charged by customers’ banks or third-party payment option used.

The payment method you used determines the exact exchange rate that you will be charged, but in general it should match closely with the current global rate.

For an estimate of the current rate, check XE – Foreign Exchange Rate Calculator.

Please note that we do not make any guarantees or promises about the current exchange rate or what you will be charged by your bank. That is out of our control.

- POSTAL DELAYS -

We are unable to cancel/ refund your orders for any postal delays. The timeframes we provided are not guaranteed as there may be possible delays due to unforeseen circumstances. 

*The delivery estimates should be used as a guide only*

- INTERNATIONAL CUSTOMS CHARGES + TAXES -

The shipping fee is the courier fee we pay to transport the package to the destination. If your order is eligible for free express shipping, that does not mean the customs charges and taxes are free. 

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

If a customer rejects to pay these additional charges, the package will be abandoned by our courier and Kameli Boutique is not responsible for the handling of abandoned packages.

Customs authorities are required by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

Please contact your local customs office to find out what the customs and duty charges may be before placing your order.  

By placing your order from Kameli Boutique, you are responsible for the charges involved to pay to receive your parcel. 

- DELIVERY TIME -

We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Please allow extra time for your orders to be dispatched during sale and holiday periods - We sincerely apologise for the inconvenience!

- SHIPPING -

AUSTRALIAN ORDERS

FREE EXPRESS SHIPPING for AUSTRALIAN orders over $80 

ORDERS UNDER $80

• a flat rate of $8.95 for Standard Shipping 3-5 business days
• a flat rate of $12.00 for Express Shipping 1-3 business days

All domestic orders are shipped via Australia Post 

Please note that Kameli Boutique is not responsible for any loss or theft occurring during delivery.

INTERNATIONAL ORDERS

Depending on the designated country and shipping method, your order will be shipped either with Australia Post or DHL.

Estimated delivery time is from the date the order was shipped, not necessarily the date of the order - We do our best to ensure the timely delivery of all orders. 

Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Please note that Kameli Boutique is not responsible for any loss or theft occurring during delivery. 

- SHIPPING COST -

The delivery cost is a flat rate per order. All charges are in Australian Dollars.

Please note, should your order exceed these flat rate charges due to weight or delivery area, we will contact you regarding further shipping costs

- TRACKING -

Once your order has been dispatched, you should receive an email from Australia Post with your tracking details - Please allow up to 24 hours for your tracking information to show.